Call on: 0207 638 6192 (24 hrs)

Our Privacy Policy

Kafecom Ltd. trading as City Eyes Ophthalmic Opticians is located at:
Suite 91 (3rd floor), 65 London Wall, London EC2M 5TU.

The practice is registered with the Information Commissioner’s Office

  • Registration No. A8003011
  • Location: Suite 91 (3rd floor, 65 London Wall, London EC2M 5TU
  • Tel: 020-7638 6192
  • The practice Data Controller and Responsible Person is: Mr Charles Babumba

Complaints or Queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of ICO’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the Practice Manager, Suite 91 (3rd floor, 65 London Wall, London EC2M 5TU

If you want to make a complaint about the way we have processed your personal information, you can contact:
The practice Manager at the following address: Suite 91 (3rd floor, 65 London Wall, London EC2M 5TU
Tel: 020-7638 6192

If you are not satisfied with our response, you can complain to the Information Commissioner in the following ways:

  • Online: https://ico.org.uk/concerns/
  • By telephone to the ICO on: 0303 123 1113.
  • By post to:
    Information Governance department
    Information Commissioner’s Office
    Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 25 May 2018.

Visitors to our website
When someone visits www.cityeyesopticians.com, our website uses a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies
You can read more about how we use cookies here.

Security and performance
City Eyes Ophthalmic Opticians uses a third party service to maintain the security and performance of City Eyes Ophthalmic Opticians’s website. To deliver this service it processes the IP addresses of visitors to the ICO website.

Links to other websites
This privacy notice does not cover the links within our website linking to other websites. We recommend that you to read the privacy statements on the other websites you visit.

People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. As part of the NHS regulations we report on the number of complaints (if any) we have received that relate to NHS patients to NHS England but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Your Rights
Under the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.

  • The right to be informed
    This encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice that emphasises the transparency in our data processing methods and the reasons we may process your personal data with your consent.
  • The right of access
    This allows individuals to be aware of and verify the lawfulness of the processing.
  • The right to rectification
    This gives individuals the right to have personal data rectified if it is inaccurate or incomplete.
  • The right to erasure
    Also known as ‘the right to be forgotten’ this enables an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • The right to restrict processing
    This provides individuals with the right to ‘block’ or suppress processing of personal data.
  • The right to data portability
    This permits individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without limiting usability.
  • The right to object
    Individuals have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

You can read more about these rights at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Access to personal information
City Eyes Ophthalmic Opticians tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation (GDPR).

If we do hold information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to City Eyes Ophthalmic Opticians for any personal information we may hold, you need to put the request in writing addressing it to our Information Governance Lead, or writing to the address provided below.

We will try to deal with your request informally, for example by providing you with the specific information you need over the telephone if appropriate.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance Lead at the practice which holds your data.

Type of personal data processed and the legal basis for such processing:
City Eyes Ophthalmic Opticians
Suite 91 (3rd floor, 65 London Wall, London EC2M 5TU